James Moss

James Moss is vice president, Total Customer Satisfaction, for Nissan Americas. He was appointed to this position in August 2020. In this role, Moss is responsible for all product safety, product quality, and customer satisfaction in the Americas region.

Previously, Moss was vice president, Chief Customer Satisfaction Officer, Nissan Europe. He was responsible for teams across Nissan sites in Europe, including Nissan Technical Centre Europe (Cranfield, UK) as well as the company's manufacturing sites in Spain, Russia and the UK.

Moss began his career as a Nissan graduate engineer in 1992 and has served in roles of increasing responsibility within Nissan Manufacturing UK and NML.

He brings to the region a rich background in customer satisfaction and product quality.

Moss holds a bachelor's degree in manufacturing systems and mechanical engineering from the University of Bradford. He also completed an executive business program with The Wharton School.

(Updated March 2022)

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