Nissan Maxima is industry’s top performer in J.D. Power 2021 Initial Quality Study

• Nissan shows strong improvement in 2021 Initial Quality StudySM (IQS) driven by the all-new Rogue, Altima, Sentra and TITAN
• Altima, Maxima and Murano win their segments with Maxima named as best-performing vehicle in the entire industry
• Nissan moves into 4th place among mass market brands, up from 11th in 2020

NASHVILLE – The results are in and Nissan has recorded remarkable gains in the J.D. Power 2021 Initial Quality Study (IQS) awards, including three top segment rankings out of seven eligible Nissan nameplates.

The Nissan Maxima is the best-performing vehicle in the industry and the Smyrna, Tennessee Assembly plant (Murano line) is the top-rated plant in the Americas, earning a Gold Plant Quality Award.

Overall in 2021, Nissan ranked fourth among mass market brands, 12 points ahead of industry average – an increase of seven positions. Nissan also ranked 4th in the corporate rankings, up from 5th in 2020.

Three Nissan nameplates – Altima, Maxima and Murano – won their individual segments, with TITAN, Sentra and Versa also ranked among the top three in their segments. Maxima recorded the lowest overall problem level in the entire study; Murano was ranked 8th overall.

“Delivering top quality for our customers has been a key element in the total brand transformation we call Nissan NEXT,” said Mike Colleran, senior vice president, Nissan U.S. Marketing and Sales. “This performance is possible by a united design, engineering and manufacturing team focused on making the best vehicles for our customers.”

J.D. Power IQS is the industry benchmark for new vehicle quality by measuring the number of problems experienced per 100 vehicles (PPH) during the first 90 days of ownership, with a lower score reflecting higher quality.

The Murano assembly line at Nissan’s six-million square-foot Smyrna Vehicle Assembly plant ranked first in quality performance among North American manufacturing.

“The Smyrna team is incredibly focused on building exceptional vehicles that are driven on roads across the country — and all over the world,” said Jeff Younginer, vice president, Manufacturing, Nissan Smyrna Vehicle Assembly Plant. “This recognition is a testament to their ‘one team’ spirit and pride in delivering products with great quality and reliability.”

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About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

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	Media Contact
	Jeannie Whited Senior Manager, Regional, Dealer and Safety Communications Jeannie.Whited@nissan-usa.com
	Lloryn Love-Carter Senior Manager, Manufacturing & Labor Communications Lloryn.Love-Carter@nissan-usa.com